Reference

What You Agree to When You Use Bdoky

These terms set out how your account works, what we expect from you, and what you can expect from us. Access to Bdoky and use of bKash, Nagad, or Rocket on this platform depends on your local law and eligible regions — read this…

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredTerms apply on all devicesContact us if anything is unclear
Bdoky What You Agree to When You Use Bdoky
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or if you want to dispute a decision made under them, our support team handles terms-related queries separately from general account help. Reach out through any of the channels below and let us know your account ID and the specific clause or situation you are asking about — that way we can give you a direct answer rather than a generic response.

Team online

Live Chat

Start a chat from the account dashboard. For terms queries, select the Account and Policy topic so the right team picks it up without delay.

Email Support

Send your query with your registered account email in the subject line. Terms and policy disputes are handled within the response window stated in your account area.

Help Centre

The Help Centre lists common terms questions, wallet verification steps, and the process for requesting account changes or closures without opening a chat.

HOW WE HANDLE IT

Account Security and Policy Commitments

Knowing what we do with your account data and how we protect it is a fair thing to expect. Here is the short version of our approach — if you want the full detail, the linked policy pages cover each area in depth.

Account Data Retention

We keep your account records for as long as required by the terms you agreed to at registration. You can request a summary of what we hold by writing to our support address with your account ID.

Wallet Verification

When you add bKash, Nagad, or Rocket to your account, we verify ownership before processing the first withdrawal. This step is one-time per wallet unless you add a new number.

Account Security Practices

Your account is protected by a password and, where enabled, a one-time code sent to your registered mobile number. We will never ask for your PIN or wallet password through chat or email.

Requesting Changes

To update registered contact details, change your linked wallet, or request account closure, submit the request through live chat or email with your account ID. Changes to linked wallets require re-verification.

Common Questions About These Terms

These are the questions we hear most often about how these terms work in practice. If yours is not here, live chat is the quickest route to a direct answer.

These terms apply to anyone who creates and uses a Bdoky account. Access depends on your location and local law — eligibility for accounts in Bangladesh is subject to applicable regulations in your region.

We update these terms when needed and post the change date at the top of this page. For significant changes, we send notice to your registered contact detail before the new terms take effect.

You can request account closure through live chat or email at any time. Pending withdrawals to your bKash, Nagad, or Rocket wallet are processed before the account is closed, subject to verification.

Contact support through live chat or email, quote your account ID and the specific decision you want to dispute. Terms disputes are reviewed by a separate team from general account support.

We store the wallet number linked to your account for verification and withdrawal processing. We do not store your bKash or Nagad PIN — those stay on your own device and with your wallet provider.

The same terms apply whether you access your account through a browser on your phone, a desktop, or any other device. There is no separate mobile-only policy — your account agreement is consistent across all access points.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.