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Your Rights and Our Terms on Bdoky

Access to Bdoky depends on your local law and the eligible regions we serve — this page sets out what governs your account, how we handle disputes, and where to reach us when something needs attention.

Account TermsUser RightsJurisdiction NoticePolicy ContactbKash, Nagad, Rocket Scope
Bdoky Your Rights and Our Terms on Bdoky
ACCOUNT SECURITY STANDARDS

How We Protect and Manage Your Account Data

We hold your account data under strict access controls. Only the teams that need it to process your bKash deposits, Nagad transfers, or Rocket withdrawals can see transaction records — and only for the purpose of completing or reviewing that transaction. You have the right to request a copy of the personal data we hold on your account, ask us to correct inaccurate details, and close your account at any time through the account settings page.

Data Retention

We keep account and transaction records for as long as your account is active and for the period required by applicable rules after closure. You can request a summary of what we hold.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to see how the platform is used. You can manage cookie preferences from the settings panel on your account page.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you get an OTP you did not request, change your password immediately and contact support.

Data Correction Requests

To update your registered mobile number, bKash wallet link, or personal details, go to Account Settings or contact support with proof of the change you need made.

POLICY CONTACT PATHS

How to Reach Us About Legal Matters

Questions about these terms, requests to close your account, or formal disputes go through the channels below. For account-specific matters — a transaction you want reviewed, a withdrawal held at verification, or a bKash or Nagad payment that did not post — our support team has direct access to your account record and can move faster than a general inquiry.

Live Chat Support Open the chat widget from your account dashboard. Available for account and payment queries including bKash, Nagad and Rocket transaction disputes during active support hours.
Email Us Send a written account or legal query to our support address shown in your account settings. Include your registered mobile number and transaction reference for faster handling.
Account Help Centre The Help Centre covers account verification steps, wallet linking for Nagad and Rocket, and common policy questions — check there first before raising a formal query.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights, and policy scope on Bdoky.

Access depends on your local law and the eligible regions we serve. Check whether use of this platform is permitted under the rules that apply to you before opening an account.

Your account terms are read alongside the laws of the jurisdiction where you access the platform. Where local law sets a mandatory rule, that rule applies at that point and the rest of the agreement stays in effect.

Yes. Send a data access request through the email address in your account settings. Include your registered mobile number so we can match your request to the right account record.

We retain records for the period required after account closure under applicable rules, then delete personal data that is no longer needed. Transaction records tied to bKash, Nagad, or Rocket payments may be held longer for compliance purposes.

Raise the issue through live chat or email support with your transaction reference. We review account-level disputes against the transaction log and aim to respond with a clear outcome, not a holding reply.

Contact support immediately through live chat. We can lock the account, review recent login activity, and walk you through resetting your credentials and re-linking your bKash or Nagad wallet.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.