Reference

How Bdoky Handles Your Personal Information

Your account details, payment activity through bKash, Nagad, and Rocket, and browsing behaviour are handled under this policy.

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Bdoky How Bdoky Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and data integrity are built into the account flow, not added on top. Every connection to Bdoky runs over SSL encryption, so data moving between your device and our servers — including wallet details entered during a bKash or Nagad deposit — is protected in transit. Account access uses OTP verification as a second layer, meaning a login from an unrecognised device triggers a one-time code to your registered number before entry is allowed.

Encryption in Transit

SSL encryption covers every session, including payment flows. Your bKash, Nagad, and Rocket wallet inputs are never transmitted as plain text — the connection is secured before any data leaves your device.

Cookie Controls

Cookies on the site are limited to session management and aggregate analytics. You can review and update your cookie preferences through browser settings; clearing them logs you out but does not delete your account data.

Data Retention Policy

We keep transaction and account records for the period required by applicable obligations. Once that period ends, records are deleted or anonymised. You can request information about retention periods for your specific data via our support team.

Data Correction Requests

You have the right to request a correction or deletion of personal data we hold. Submit the request through live chat or email with your account details; we aim to acknowledge and action within a reasonable timeframe under applicable law.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how your data is used, want to request a correction, or need to ask about account closure and data deletion, our support team handles privacy queries directly. Bring your registered email address or wallet number when you get in touch — it helps us locate your account quickly and respond without delay.

Team online

Live Chat

Open the chat window from any page on Bdoky. Have your registered bKash, Nagad, or Rocket number ready so the team can pull up your account record immediately.

Email Support

Send your privacy request to our support address. Include your account username and the specific data question so we can respond with the right information without back-and-forth.

Account Settings

Some data corrections — like updating your contact number or linked wallet — can be done directly inside your account settings without contacting support at all.

Common Questions About Your Privacy at Bdoky

Real questions from account holders about how their data is handled, who can see it, and what steps to take if something needs to change.

We collect your name, email address, contact number, and the wallet identifiers you register for bKash, Nagad, or Rocket transactions. Device and session data is also logged for security purposes.

Yes. Submit a data access request through live chat or email with your account username. We will provide a summary of the personal data held on your account under applicable local law.

Payment details are passed to the relevant processor to complete your transaction. We store only the reference needed to reconcile your account — not your full wallet PIN or authentication credentials.

Contact our support team via live chat or email and ask for an account closure and data deletion. We will confirm what can be removed, what must be retained under applicable obligations, and the expected timeline.

We share data only with payment processors who need it to complete your transaction, and with service providers who operate under data-processing agreements. We do not sell personal data to advertisers or data brokers.

Transaction and identity records required by applicable financial or regulatory rules are retained for the mandatory period after closure. Other personal data is deleted or anonymised once those obligations are met.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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